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Terms Conditions That Apply to Your casiplus Account

These Terms & Conditions govern how your casiplus account works — from the moment you register to every deposit, withdrawal, and game session you run through GCash, Maya, or InstaPay.

Applies to all account typesCovers GCash, Maya, InstaPay usePhilippines-eligible players onlySubject to local lawUpdated terms notified by email

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What These Terms Actually Cover

casiplus Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By opening an account on casiplus, you agree to these Terms & Conditions in full. Access and participation are available only where local law permits and only to eligible players. We reserve the right to suspend or close any account that breaches these rules, including accounts

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that misuse payment channels like GCash, Maya, or InstaPay — for example, by submitting payment references that do not match the account holder's verified name. Deposits and withdrawals processed through those e-wallets are subject to the verification steps set out in your account dashboard. Casiplus is
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not liable for delays caused by the payment provider's own processing times. These terms may be updated; the version published on this page at the time of your session is the binding version. If a section is found unenforceable under applicable law, the remaining sections stay
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in force. Disputes are handled through the contact channels listed on this page.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you believe your account has been actioned incorrectly under these Terms & Conditions, reach out through one of the channels below. We aim to respond to formal terms-related queries within one business day. For urgent account issues — such as a suspended withdrawal or a flagged GCash transaction — live chat gets the fastest response.

Team online

Live Chat

Raise a terms or account query directly inside your casiplus dashboard. Available during posted support hours; response times are fastest here for wallet and verification issues.

Email Support

Send a written terms dispute or account review request to our support address shown in your account settings. Include your registered email and the relevant transaction reference.

Help Centre

The Help Centre in your account menu contains filed copies of the current Terms & Conditions, update history, and step-by-step account verification paths for GCash and Maya.

HOW WE HANDLE THIS

Account Security and Policy Practices

These four areas cover how casiplus manages account data, enforces these terms day to day, and gives you a clear path to request changes or raise concerns. Each one is a concrete operational practice — not a policy statement in the abstract.

Account Data Retention

We hold account and transaction records for the period required by applicable law. You can request a copy of your data via the email support channel listed above.

Payment Verification Steps

GCash and Maya withdrawals are matched against your verified account name before processing. Mismatches trigger a hold; our team contacts you by email to resolve it.

Terms Update Notification

When these Terms & Conditions change materially, we notify you by email to your registered address. Continuing to use your account after that notice counts as acceptance.

Requesting Account Changes

To update personal details, close your account, or raise a formal dispute about a terms ruling, contact us via live chat or email. Account closures are processed within two business days.

Questions About Your Rights Under These Terms

These are the terms-related questions we get most often from players in the Philippines. If your question is not here, the Help Centre inside your account dashboard has the full Terms & Conditions document.

Yes. Every deposit and withdrawal — whether via GCash, Maya, or InstaPay — is subject to these terms. Payment-specific rules around name matching and verification are set out in your account dashboard.

We notify you by email before material changes take effect. The updated version is always the binding one once published. Minor corrections may be made without prior notice but are logged in the update history.

A mismatch triggers a withdrawal hold. Our team emails you to confirm identity and resolve the discrepancy. Correct verification details prevent this from happening in the first place.

Send a data request to our support email address shown in your account settings. Include your registered email. We process data requests within the timeframe required by applicable law.

Yes. Submit your dispute via live chat for urgent matters or by email for formal written disputes. Include the transaction reference and the specific clause you believe was applied incorrectly.

Contact us via live chat or email with your account closure request. We process closures within two business days. Any pending InstaPay or Maya withdrawals are completed before the account is closed.

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