Reference

What Governs Your Account on casiplus

These terms set out the rules that apply when you open and use a casiplus account — covering eligibility, how we handle your data, what your payment activity means under our policy, and who to contact when you have a legal question.

Eligibility by local lawGCash, Maya, InstaPay policyAccount data rightsDispute contact pathCookie and retention rules
casiplus What Governs Your Account on casiplus
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Our approach to your account data is built around what Philippine law requires and what you'd reasonably expect from a platform that processes GCash, Maya, and InstaPay transactions. Below are the four areas we get asked about most.

Data Handling

We collect only what is needed to verify your identity and process transactions. Your wallet reference and mobile number are stored securely and never shared with advertisers or sold to third parties.

Cookie Policy

Cookies on casiplus are used for session management and fraud detection. You can adjust non-essential cookie preferences in your browser settings; disabling session cookies will affect account login.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any change to your linked GCash or Maya wallet triggers a re-verification step before the new payment method activates.

Your Rights and Requests

You have the right to request access to, correction of, or deletion of your personal data. Submit the request via email with your account ID; we aim to respond within the timeframe local law specifies.

LEGAL CONTACT PATHS

Reach Us on a Policy or Account Question

If you have a question about our terms, a data request, or a concern about how a payment was handled under our policy, the channels below are where to start. When you write in, include your registered mobile number and the payment method you used — GCash, Maya, or InstaPay — so we can pull the right account record quickly.

Team online

Live Chat

Available directly from your account dashboard. Quote your registered mobile number and the specific clause or transaction in question for a faster response.

Email Support

Send legal or data requests to our support address listed in the terms document. Include your account ID and the nature of your request — data access, correction, or deletion.

Account Help Centre

Our help centre covers common policy questions — payment disputes, account suspension grounds, cookie settings, and data-request steps — with written answers you can reference.

Common Legal Questions About Your Account

These are the questions we hear most often about our legal terms, account eligibility, and data rights. If your question is not here, reach us through live chat or email with your account details.

Account access is available to eligible individuals where local law permits online gaming. You must meet the legal age requirement set by Philippine law and confirm your eligibility at registration.

We collect your name, mobile number, and payment wallet reference to verify identity and process transactions. Data is retained as required by law and is not sold to third parties.

You can request access to, correction of, or deletion of your data by emailing support with your account ID. We respond within the timeframe specified under applicable Philippine law.

Our terms cover all payment instructions you submit through your account, including GCash, Maya, and InstaPay. Your e-wallet provider's own terms also apply to how those transfers are processed on their end.

Updated terms take effect on the date shown in the document. Continuing to use your account after that date means you accept the revised version. We notify account holders of material changes via registered email or mobile number.

Yes. casiplus does not withhold or remit tax on your behalf. Winnings credited to your account may be subject to Philippine tax rules, and you are responsible for your own compliance obligations.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.