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How casiplus Handles Your Personal Information

When you open an account with us, you share personal details and payment information — including data tied to your GCash, Maya, or InstaPay wallet.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access and delete dataNo data sold to third partiesSecure account storage

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PRIVACY CONTACT

How to Reach Us About Your Data

Questions about how your data is handled, requests to access your records, or concerns about a specific transaction — including GCash, Maya, or InstaPay payment data — can all be directed to our support team. We aim to acknowledge privacy requests promptly and resolve them within the timeframe required by applicable law. Players in Makati and across the Philippines can reach us through the channels below.

Team online

Live Chat

Start a live chat session from any page on casiplus. Our support team handles data and account questions directly, including GCash and Maya wallet concerns.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name so we can locate your records and respond accurately.

Account Help Centre

Log in to your account and use the Help section to submit a formal data access or deletion request. Responses follow the timelines set by applicable Philippines law.

What Information We Gather and Why

casiplus Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

We collect the information you provide when you register — your name, email address, date of birth, and contact number. When you make a deposit or withdrawal through GCash, Maya, or InstaPay, we record transaction identifiers, amounts, and timestamps so your account history stays accurate and

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disputes can be resolved quickly. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and detect unauthorised access. If you contact our support team via live chat, we retain a record of that
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conversation. We do not sell your personal data to third parties. Some data is shared with payment processors — including the rails that handle GCash, Maya, and InstaPay transfers — strictly to complete your transactions. We may share information with regulatory bodies where local law in
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the Philippines requires it. Data retention periods vary by data type: account information is held while your account is active and for a period after closure as required by applicable law. You can request a copy of your data or ask us to correct inaccurate records
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at any time through our support channel.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical and procedural controls to keep your account data safe. Encryption is applied to data in transit and at rest. Access to personal records inside our systems is restricted to staff with a direct operational need. Cookies on casiplus are used to keep your session active, remember your preferred payment method — whether that is GCash, Maya, or InstaPay — and measure how pages are used so we can improve the experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account functions.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted. Stored account data — including transaction records tied to GCash, Maya, or InstaPay — is protected with the same standard.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your payment preferences. You control cookie settings through your browser; we do not use cookies to build advertising profiles.

Data Retention Policy

Account and transaction data is kept while your account is open and for a legally required period after closure. You can request deletion of non-mandatory data at any time via live chat or email.

Restricted Internal Access

Only staff with a verified operational reason can view your personal records. Access logs are maintained and reviewed regularly to catch any unauthorised activity inside our systems.

Common Questions About Your Privacy Rights

These are the questions we hear most often about data, account privacy, and how your information is handled on casiplus. If your question is not covered here, reach out through live chat or email and our support team will respond directly.

We collect your name, email address, date of birth, and contact number at registration. Once you add a payment method, we also record wallet identifiers associated with your GCash, Maya, or InstaPay account.

Transaction data is shared only with the payment processor handling your GCash, Maya, or InstaPay transfer. It is not sold or shared with advertisers. Sharing with regulatory bodies happens only where local law requires it.

Log in to your account and submit a request through the Help section, or contact our support team by live chat or email. Include your registered name so we can locate your records quickly and respond within the applicable timeframe.

You can request deletion of non-mandatory personal data at any time. Some records — such as transaction history — must be retained for a period required by applicable law even after account closure.

We use session cookies to keep your account active and functional cookies to remember preferences like your chosen payment method. Manage or disable cookies through your browser settings; some features may behave differently if cookies are turned off.

Yes. The policy covers all accounts opened on casiplus where access is permitted under local law. Use of this platform is available only to eligible players in jurisdictions where it is allowed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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How casiplus Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Data Handling, Cookies and Account Security

Encryption in Transit and at Rest

Cookie Controls

Data Retention Policy

Restricted Internal Access

Common Questions About Your Privacy Rights

01 What personal data does casiplus collect when I register?

02 Is my GCash or Maya transaction data shared with anyone?

03 How do I request a copy of my personal data?

04 Can I ask casiplus to delete my account data?

05 What cookies does casiplus use and how do I control them?

06 Does this privacy policy apply to players across the Philippines?

Privacy Policy

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